Frequently Asked Questions

Everything you need to know about your Pilots experience.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic customers.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your garments sustainably made?

At Pilots, we prioritize ethical manufacturing and use organic or recycled materials whenever possible to minimize our environmental footprint.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.