Returns & Exchanges

At Pilots, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is as seamless as your next flight.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.

• 3.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached, and securely seal the box before affixing the return label.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; you will receive a notification and your refund or exchange confirmation as soon as our warehouse processes the arrival.